Hello, I’m Stef, the founder of EliteNRG Support.

I bring over 17 years of experience in the energy industry, including 4 years working directly with regulations and complaint investigations. I’ve seen how stressful it can be when customers are left feeling unheard or stuck in complex processes.

 

That’s why I set up EliteNRG — to share my knowledge and support people like you through energy and utility complaints. My role is to stand alongside you and make the process less confusing, less time-consuming, and less overwhelming.

 

I specialise in guiding customers step by step — from writing your first email, to chasing suppliers, to escalating to the Ombudsman if necessary. My goal is simple: to make sure you feel supported, informed, and confident until your issue is resolved.

 

Services

Energy Bill Support 

Support in understanding your Energy bills and any concerns you have regarding your Energy bill with next best steps to take.

Complaints Support

Support and guidance dealing with your Energy Supplier Complaints from first contact to Ombudsman. (if required.)

Frequently Asked Questions

What types of issues can you support with?

I provide support with:

  • Incorrect or confusing bills
  • Direct debit or payment problems
  • Delayed refunds or account credits
  • Poor customer service or unanswered complaints
  • Escalations to the Ombudsman

 

How quickly will I get help?

I aim to respond to new enquiries within 24 to 48 hours. Depending on the service you choose, you could have a draft complaint letter or support call the very same day.

What is the cost?

I keep pricing simple and affordable:

  • FREE - General support questions (email or WhatsApp)*
  • £10 - email Review and Guidance on initial issues / complan
  • £25 – 30-minute support call (phone)
  • £50 – Full complaint support package

*👉 The first 5 customers get support for free.

 

Is EliteNRG linked to the Ombudsman or Regulator?

No.I am completely independent. That means I work for you, not the supplier, regulator, or Ombudsman. The aim is to give you clear, practical support so you feel confident navigating the complaints process and resolutions.